Whisper I had promised to come out with some query on Marketing stuff as your area of specialisation is Marketing.

Here is a story and I need your findings -

In a Hotel, a person Mr.A always stays whenever he visits the city where the Hotel is located. But he is never satisfied with the service level of that Hotel. He shouts and shouts on everything. Complaints to Manager of the Hotel and promises never to come back to that hotel again to stay.

But again during his next stay, he wud prefer that hotel to other hotels. But scenario remains the same and again he leaves with his old pledge not to turn up again. But he never stops staying there.

One day it happened, Mr. A stayed at that hotel. He was very calm and quiet this time. He met with all his smiles on his face with every staff of the hotel. This time his stay was extremely peaceful though the service level of the hotel remained the same.

After a few days, Mr. A left the hotel with a smiling note on his face.

Now my query is -

1) Why this sudden change in the behaviour of Mr. A?
2) What was playing in his mind?

Hope to receive your valued observations on it, particularly, Whisper?

Sorry Admin : In Thread name "Quite" should be read as "Quiet"